Clarity Value/ Solutions/ Record Requests

FOIA without the spreadsheet.

Public-records requests routed by topic, redacted in-app, fulfilled with a deadline counter the requester can see. The model evaluates likely exemptions at intake and surfaces the relevant statute to your FOIA officer. Built for the statute, not against it — every exemption code logged, every release version-stamped, every clock visible to both sides.

SOC 2 Type II·CJIS- and FedRAMP-aligned·US-only on Google Cloud·Built in Miami
Workflow

From request to release, on the statutory clock.

Four phases. The clock starts when the request is filed — not when somebody finally opens the email.

01Intake

Public request portal

A single front door for citizens, journalists, attorneys. Routed by record type at submission.

02Triage

Department routing

Auto-assigned by topic — police, planning, finance — with override and reassignment in one click.

03Redact

In-app redaction

PDF redaction with exemption-code tagging that survives audit. Versioned, reviewable, reversible.

04Release

Release with citation

Records delivered to the requester with a citation per redaction and a downloadable receipt.

Capabilities

Three things this module is actually good at.

Three core capabilities. Built for the public-records statute in your jurisdiction — Florida Sunshine, Georgia Open Records, ORS, FOIA, your municipal charter.

01  /  Intake & routing

One front door. Routed before it hits an inbox.

A public portal that any citizen can use. Topic, dates, format. The system routes to the right department before a clerk lifts a finger.

  • PortalCitizen-facing intake with record-type guidance and pre-filled templates for common requests.
  • RouteAuto-routing by topic — police, planning, finance — with manual reassignment if it lands wrong.
  • AcknowledgeAuto-acknowledgement with a request ID the requester can reference for the life of the request.
PUBLIC PORTAL · INTAKE 01
DOCUMENT · REDACTION 02
02  /  Redaction

Redact in the app. Cite the exemption.

PDF redaction with the exemption code attached to every box. The release version is generated from the working version — reviewable by your supervisor, reversible if you misclick.

  • TagExemption code per redaction. Click a box, see why. Auditable across years of releases.
  • ReviewSupervisor sign-off before release; redactions can be revised right up to publication.
  • BurnTrue burned-in redactions on release — no metadata leaks, no copy-paste under the black box.
03  /  SLA tracking & release

A clock both sides can see.

Every request shows the statutory deadline, the days remaining, and the phase. The requester sees the same clock you do — fewer "where's my request?" emails, fewer surprises at deadline.

  • ClockStatutory SLA timers tied to your jurisdiction's clock — pause for tolling, extend with notice.
  • PhaseGreen / amber / red phase indicators across the queue, sorted to the front when amber.
  • ReleaseOne-click release to the requester with download history, fee receipt, and per-redaction citation.
SLA · QUEUE 03
Configuration

Built for the statute in your jurisdiction.

Public-records law differs by state, county, and municipality. Clarity Value ships with the framework — we configure it to your exemption schedule, your tolling rules, your fee policy, your release format.

Exemptions
Your exemption schedule
Codified exemptions appear as picklist on every redaction. New exemptions added in minutes — no vendor ticket.
SLA clock
Tolling, extensions, holidays
Business days vs. calendar days, holiday calendar, statutory tolling for clarification — all configurable.
Fees
Statutory fee policies
Search-and-review labor, copy fees, electronic delivery — quoted to the requester before work begins.
Release format
Citation table on every release
Final PDF with redaction citations and a downloadable receipt. The requester can audit what was withheld and why.