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311 / Citizen Service Requests
Turn service requests into work orders with a few mouse clicks
An automated solution to accept, manage and address citizen requests
An automated solution to accept, manage and address citizen requests
Automatically route requests to appropriate personnel for review and approval. Provide role-based access for different agencies and enable secure collaboration between teams.
Residents can use our mobile interface to register accounts and submit service requests. Government workers can use tablets and smartphones to conduct inspections and document repairs.
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Pinpoint locations for service requests with GIS integration. Sort requests by location and view requests on an interactive map.
Send residents automated updates as well as individualized messages, from the receipt of requests to the completion of work orders.
Managers and directors can track all service requests and work orders in our database and get a bird’s eye view of projects with customized reports.
Our citizen service request solution is intuitive and can be online in a matter of weeks.
Enjoy a user-friendly mobile interface that is differentiated based on the user and permission.
